CANCELATION POLICY. Albers Therapy Group requires 24 hours notice for cancellations. Without 24 hour notice, you will not be given the opportunity to schedule a make-up session. Monthly fees are paid in advance and are therefore not reimbursable. If you must cancel your child’s ongoing therapy appointments for more than 2 weeks (either consecutive or nonconsecutive) it is our office policy to hold the appointment for 2 weeks and require payment for the 3rd session plus any additional missed sessions in order to hold the appointment. The fee to hold an appointment is 50% of the hourly rate. If you will be away from therapy for more than 2 weeks and choose not to pay to hold the appointment, when you are ready to resume therapy we will schedule as quickly as we can with the same therapist. However, we cannot guarantee the original appointment day or time will be available when you return.
SESSION MAKE-UP POLICY. Provided either 24 hour notice or an emergency, clients will have an opportunity to schedule make-up sessions. Eligible make-up sessions can accumulate
but will not be honored beyond four make-up sessions. In the event that ATG staff needs to reschedule and if a make-up session cannot be arranged, a refund ($150/session) will be